Lenisoft

Terms and Conditions

1. Engagement and Services

Lenisoft ("Agency") provides software consulting, design, and development services ("Services"). The specific scope, deliverables, and timeline for any project will be defined in a separate Statement of Work (SOW) or Service Agreement signed by both parties. Any changes to the scope must be agreed upon in writing through a formal Change Order process.

2. Payment Terms

  • Invoicing: Projects are typically billed on a milestone basis or monthly for time-and-materials engagements.
  • Payment Schedule: Payments are due within 15 days of the invoice date unless otherwise specified in the SOW.
  • Late Fees: We reserve the right to charge interest at a rate of 1.5% per month on any overdue balances.
  • Deposits: A non-refundable commencement deposit is usually required before work begins.

3. Cancellation and Refund Policy

Cancellation by Client

Clients may terminate a project at any time by providing 14 days' written notice. Upon termination, the Client is immediately liable for:

  • Full payment for all work completed up to the effective date of termination.
  • Reimbursement for any non-cancelable third-party costs or software licenses purchased on the Client's behalf.
  • A termination fee if specifically outlined in the SOW.

Refund Policy

Due to the bespoke nature of software development and the immediate allocation of engineering resources:

  • Completed Milestones: Payments made for completed and approved milestones are strictly non-refundable.
  • Commencement Deposits: Initial deposits are non-refundable as they cover project setup, resource scheduling, and initial discovery work.
  • Discretionary Refunds: For pre-paid hourly blocks, any unworked hours may be eligible for a partial refund, subject to a 15% administrative fee and Agency's sole discretion.

4. Intellectual Property (IP)

Upon receipt of full and final payment, the Agency assigns all right, title, and interest in the custom code and deliverables created specifically for the Client under an SOW.

  • Agency IP: Agency retains ownership of its pre-existing tools, libraries, and methodologies ("Background IP") used during the project. Client is granted a non-exclusive, perpetual license to use such Background IP solely as integrated into the final deliverables.
  • Third-Party IP: Ownership of third-party libraries or open-source software is governed by their respective licenses.

5. Confidentiality

Both parties agree to treat all non-public information received from the other party as confidential. This includes business plans, technical data, trade secrets, and financial information. This obligation survives for a period of three years following the termination of the engagement.

6. Client Responsibilities

Project success depends on Client collaboration. Client agrees to:

  • Provide timely access to necessary data, systems, and personnel.
  • Review and provide feedback on deliverables within the agreed-upon timelines.
  • Appoint a single point of contact for project-related decisions.

7. Warranties and Disclaimers

Agency warrants that Services will be performed in a professional and workmanlike manner. EXCEPT AS EXPRESSLY PROVIDED, ALL SERVICES ARE PROVIDED "AS IS." Agency does not warrant that the software will be completely error-free or that it will meet all Client requirements not explicitly stated in the SOW.

8. Limitation of Liability

To the maximum extent permitted by law, Agency's total liability for any claim arising out of the Services shall not exceed the total amount paid by the Client to the Agency for the specific project or milestone giving rise to the claim. Agency is not liable for indirect, special, or consequential damages (e.g., loss of profits or data).

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Lenisoft is registered, without regard to its conflict of law principles.

Last updated: 7/29/2026